Writing
Notes from the field
Practical write-ups on tech support, automation, training, and production — drawn from real client work.
Delete vs. Backspace: The Tiny Keyboard Secrets That Save You Hours
Learn the real difference between Delete and Backspace, plus keyboard shortcuts to select letters, words, lines, paragraphs, and entire documents—without touching your mouse.
Read the postThe Hidden ROI of Keyboard Shortcuts
Why the seconds you save on a shortcut compound into hours a year — and how I quantified it while writing Computer Aerobics.
Read the postAutomating the Boring Parts of a Small Business
A practical breakdown of a Python-based workflow I built to automate product promotion — and what it taught me about scoping automation projects.
Read the postRescuing Bad Audio: A Restoration Primer
Hiss, hum, clipping, and room noise — a field guide to what's fixable, what's not, and how I approach restoration jobs.
Read the postWhat 30 Years of Tech Support Taught Me About Trust
The technical fix is rarely the hard part. Here's what actually separates a good support call from a bad one.
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